Call Handling - Phone Manager

A powerful desktop application for the IP Office, available in Lite, Professional, and IP Softphone versions to allow you to control and manage phone calls from your Windows desktop.

Phonemanager.pdf (6.76 mb)

Call Handling - SoftConsole

Graphical User Interface (GUI) for attendants via a PC-based console for call handling and physical phone for the speech path; an easy way to learn and use sophisticated tools in a comfortable environment.

softconsole.pdf (4.32 mb)

Call/Contact Center - Compact Business Center

Report on overall system performance and basic call center functionality for up to three workgroups with quality of service reports, selected group reports, simple plug-and-play installation, and more.

link to pdf – to come (size mb)

Call/Contact Center - Compact Contact Center

The formal Multi-Media Contact Center option, with a full customer management toolset including real time agent, system, group management, standard and custom reporting, real time tracking and analysis, options for agent connection, and remote agent support, wallboards for installations of up to 75 agents.  Powerful voice and IVR applications for the Contact Center that facilitate agent and traffic management for better productivity and customer service.

link to pdf – to come (size mb)

Conferencing

The built-in conferencing solution within IP Office enables multiple locations to participate in an audio conference. IP Office Voicemail Pro complements the built-in meet-me conference bridge facility on IP Office IP403, IP406 V1/V2 and IP412 by adding guidance prompts as well as requesting PIN codes as participants enter the conference for security

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Conferencing Center, an optional application, is a web-based software package that consists in two parts: a "Conferencing Center Scheduler" to book and reserve conferences, and a "Conferencing Center web client" to complement an audio conference with a web interface.

conferencing.pdf (359 kb)

Interactive Voice Response (IVR) and Text to Speech

Create automated customized systems allowing callers to interact with business information, for example, Account enquiry systems, Automated ordering systems, Ticket purchasing systems, PIN number checking, Remote time sheet management, etc.  Enhance theses systems by using Text To Speech to read information back to callers.

Messaging

Integrated Messaging
Voice messages can be automatically forwarded to an SMTP email server or MAPI compliant email client and with Integrated Messaging Pro also synchronized with a Microsoft Exchange email server.

VoiceMail (Embedded, Lite and Pro options)
Incoming callers never reach an empty office. With Call Forwarding, Dial-by-Directory, the ability to retrieve phone messages via the PC Soft Phone, and much, much more.

Auto Attendant is enabled with VoiceMail Pro and with Embedded VoiceMail for Avaya IP Office–Small Office Edition and Avaya IP406 V2. This application simplifies service for customers with this easy-to-use graphical interface; the ability to construct customized automated services means callers can efficiently navigate the system, and reach the right person, without the assistance of an operator.

Open CTI interfaces

TAPI-compliant out of the box. IP Office integrates easily with popular contact management applications such as Outlook, ACT!6, GoldMine and Maximizer. Sophisticated custom applications can be rapidly developed and deployed with our full software development kit.

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