DW Office from Sennheiser It is common practice in contact centres to wear a headset continuously for many hours at a time while answering a large number of calls from different sources. In order to benefit from the many advantages of a headset and having both hands free while working, the headset is worn by means ...
The problem with holding - Bad music on hold. Everyone’s heard it – and almost everybody’s wanted to scream about it. After all, there’s only a certain amount of time you can listen to a tinny version of In the Hall of the Mountain King without going halfway mad, hanging up, or worse, never bothering to ...
What is SIP? Put simply, SIP is another way to connect you to the world. In the past you ordered PSTN (Analogue lines) from BT. You could order a multi Aux line giving you access to a couple of lines on the same number. Then came ISDN technology, offering a faster, clearer and more flexible ...
At present the legislative requirements for 999 calling that are set out in General Condition 4 apply only to operators of Public Telephone Networks. Ofcom have proposed changes to General Condition 4 which mean that from 25th May 2011 General Condition 4 will apply to any organisation operating a private electronic communication service that allows end ...
Since sponsoring the Exchange Communication Whitburn Brass Band the band has gone from strength to strength winning in all competitions it has entered! This has delighted us no end and we’re pleased to announce they’ve won again! Under the direction of Ian Porthouse, Exchange Communications Whitburn Brass Band were crowned Scottish Champions in Perth on Sunday ...
Ever since we agreed to become the official sponsor of the Exchange Communications Whitburn Brass Band, it has enjoyed nothing but success. Exchange Communications would clearly like to take all the credit for this but I’m afraid it can only be put down to the dedication and natural talent of its members. On Sunday 6th February 2011, ...
As you may or may not be aware, the Financial Services Authority (FSA) has introduced new rules which will make it mandatory for FSA regulated firms to record not only fixed line calls, but calls made from mobile phones. The deadline for compliance has been set for 14th November 2011 and the race is now on ...
As readers of the Exchange Communications blog will know, 2010 saw us partner with one of the most up-and-coming brass bands in the country. We agreed a sponsorship deal with the Whitburn band, now known as the Exchange Communications Whitburn Band, and committed ourselves to supporting its goals for expansion and success. We’re pleased to report the ...
It’s not easy to succeed in a competitive marketplace and in order to ensure longevity it is important companies stand out from the crowd and differentiate themselves from rivals, for all the right reasons of course. In the case of Exchange Communications our key differentiator has been our consistently high levels of customer service and over ...
Home is where the heart is, and for Exchange Communications , home is Scotland. It’s where we were established and where our success began. Despite making the move into foreign markets, we recognise it’s vital we continue to strengthen our business at home as well as abroad. It was for this reason we took the decision to ...
