Archive of: General

  • How technology is future-proofing the workplace

    The fundamentals of business have changed. In a world where mobility, apps, social and cloud are delivered in a blink of an eye and the speed of business is ferocious.

  • Most digital transformation journeys are just beginning

    Enterprise leaders clearly understand the need for digital transformation—it’s an evolve or perish kind of scenario. So, most companies are in progress strategizing, planning, implementing and tracking digital solutions. And they’re finding that accomplishing the changeover is a journey.

  • The importance of telephone communication in business

    In a world where mobility, apps, social and cloud are increasingly becoming the preferred way to do business, many companies are forgetting how important the traditional telephone is when communicating with customers.

  • Delivering a memorable customer service

    It costs businesses five times as much to win a new customer than to keep a current one. But customers are not loyal by nature and research shows that emotion influences purchase decisions, six times more than rationale.

  • On-Hold Music - is your business getting it right or wrong?

    For businesses on-hold music can either be a positive or negative experience for customers, depending on the chosen type of music.

  • How much are missed calls costing your business?

    In business, first impressions are everything. If your customers cannot reach your company, they’re not going to fight an uphill battle. Instead, they’ll go to a business where customer service is centric to methodology. Lost calls equal missed business opportunities.

  • Trade In Your Phones & Trade Up Your Desktop Experience

    For a limited time, Avaya’s newest smart desktop devices are available at a significant price discount with the trade-in of your existing phones. Avaya research indicates these devices will increase productivity and job satisfaction, improve customer service, and drive more team collaboration.

  • Technology key to keeping employees happy

    Businesses that invest in the latest technologies are seen in a positive light by their employees, while organisations that lag behind with tech spread negativity throughout their workforce.

  • How to work from home when schools are out

    We’re approaching school summer holiday time, a time where children excitedly look forward to, parents worry about how they are going to manage a work/life balance and businesses deal with the pressure to offer employees flexible working to accommodate.

  • A customer service that ticks all the boxes

    Everyone at some point will have a need to contact a company’s customer services - this could be to discuss an account, services provided or to raise a complaint.

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