31 July 2018
It costs businesses five times as much to win a new customer than to keep a current one. But customers are not loyal by nature and research shows that emotion influences purchase decisions, six times more than rationale.
23 July 2018
For businesses on-hold music can either be a positive or negative experience for customers, depending on the chosen type of music.
17 July 2018
In business, first impressions are everything. If your customers cannot reach your company, they’re not going to fight an uphill battle. Instead, they’ll go to a business where customer service is centric to methodology. Lost calls equal missed business opportunities.
11 July 2018
For a limited time, Avaya’s newest smart desktop devices are available at a significant price discount with the trade-in of your existing phones. Avaya research indicates these devices will increase productivity and job satisfaction, improve customer service, and drive more team collaboration.
10 July 2018
Customers and the service that businesses provide are fundamental in ensuring in ensuring long-term relationships and the success of any business.
04 July 2018
Businesses that invest in the latest technologies are seen in a positive light by their employees, while organisations that lag behind with tech spread negativity throughout their workforce.