Archive of: July, 2018

  • Delivering a memorable customer service

    It costs businesses five times as much to win a new customer than to keep a current one. But customers are not loyal by nature and research shows that emotion influences purchase decisions, six times more than rationale.

  • On-Hold Music - is your business getting it right or wrong?

    For businesses on-hold music can either be a positive or negative experience for customers, depending on the chosen type of music.

  • How much are missed calls costing your business?

    In business, first impressions are everything. If your customers cannot reach your company, they’re not going to fight an uphill battle. Instead, they’ll go to a business where customer service is centric to methodology. Lost calls equal missed business opportunities.

  • Trade In Your Phones & Trade Up Your Desktop Experience

    For a limited time, Avaya’s newest smart desktop devices are available at a significant price discount with the trade-in of your existing phones. Avaya research indicates these devices will increase productivity and job satisfaction, improve customer service, and drive more team collaboration.

  • When online customer service goes wrong

    Customers and the service that businesses provide are fundamental in ensuring in ensuring long-term relationships and the success of any business.

  • Technology key to keeping employees happy

    Businesses that invest in the latest technologies are seen in a positive light by their employees, while organisations that lag behind with tech spread negativity throughout their workforce.