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Designed to run on a variety of Media Servers, Communication Manager provides centralized call control for a resilient, distributed network of media gateways and a wide range of analog, digital, and IP-based communication devices. As the core telephony software for Avaya MultiVantage™ Communication Applications, it gives enterprises the flexibility to introduce advanced IP telephony solutions as needed while leveraging their existing infrastructure investments.
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• Improve Enterprise survivability and availability by protecting it from network fragmentation and/or catastrophic server failures. Provide customer full feature functionality as the primary server when Enterprise Survivable Server or Local Spare Processor takes over.
• Inter Gateway Alternate Routing & Call Admission Control help ensure high quality & availability voice traffic on converged networks.
• Enhances business continuity for branch office by preserving the voice paths on calls when control is transferred from the primary server to Local Spare Processors or vice versa.
• Replicates multiple sources of the same announcements and music to the gateways and port networks and automatically select the closest source to play announcements & music.
• Signalling and media encryption provides the highest levels of encryption for secure IP voice calls.
• Expanded Meet-Me Conferencing provides a basic and low cost conferencing solution for up to 300 parties
• Extends the support of Unicode to enables IP telephones to display in local country language for trunk calls.
• Improves Robustness - New flow control and configurable traffic shaping capabilities allow IP interfaces to pro-actively respond to changing traffic conditions or Denial of Service attacks.
• Improves Diagnostics - First introduced on S8300, now expanded to S8500/S8700 with port networks. Helps determine location of network outages by launching a trace route command from server when IP connectivity is lost.
• Supports a low bit-rate modem over IP - Developed for Government sector to use with specific analog telephones used as Secure Telephone Units (STUs).
• Accessibility enhancements deliver on Avaya's commitment to enable all employees with the tools needed to communicate effectively.
• Extension to Cellular provides one-number accessibility by bridging calls that come to an office extension to any digital cellular telephone.
• SpeechAttendant enhancements enable voice command controls for many standard telephony capabilities, such as drop, transfer, conference and hold.
Communication Manager integrates telephony call processing, call control, messaging, contact center, and a widely accepted application programming interface into a highly scalable architecture designed to support both circuit-based and IP-based telephony within a distributed enterprise communications network. |
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Communication Manager 3.0 affirms the Avaya belief in providing Communications Intelligence that utilizes Open Interoperability to deliver High Availability and Secure solutions. By incorporating the capabilities of Communication Manager into the day to day business processes, enterprises can make people more productive, processes more intelligent, customers more satisfied. Allowing distributed IP technology to meet traditional voice expectations, with proactive management software supporting the solution, a self healing communications fabric is delivered to enterprises of any size. Avaya Communication Manager has been enhanced to deliver significant new functionality that enhances the robustness and security of IP telephony deployments. In addition, E911 support has been expanded, multi-location deployments improved for very small remote sites or branch offices, and several new Avaya endpoints are now supported.
Branch office gateway deployments have been enhanced with increased support for Local Survivable Processors (LSP) and new bandwidth-conserving improvements to translation file updates. New geographic-specific capabilities now allow a single media server running Communication Manager to support a multinational deployment of media gateways.
Support for the T.38 Fax over IP standard has been added to enable interoperability of fax transmissions over IP in a multi-vendor environment, along with similar capabilities for modem transmissions over IP in Avaya-based communication networks. And for mobility applications, new Extension to Cellular enhancements eliminate the distribution of calls between multiple voice mail systems, allowing users to now check one system for all calls to their extension.
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