IP telephony enables voice communication over internet protocol (IP) networks. It unites an organisation’s many locations – including mobile workers – into a single converged network. It promises cost savings by combining voice and data on one network that can be centrally maintained, as well as by eliminating toll expenses for calls between locations.

IP telephony works by converting voice communications into data packets. Telephones are connected to data ports on the IP network. But the function of a telephone can easily be provided using a device that is already connected to the network - the PC.

Exchange Communications deliver integrated solutions such as:

• Voice Over IP (VoIP)

• Voicemail

• IVR

• CRM

• Voice recording equipment

• Video conferencing/hotel software

• Call accounting packages

An IP network readiness assessment provides a high-level assessment of the existing infrastructure to determine whether it is capable of supporting IP implementation.  If necessary, we will use the patented Avaya ExpertNet™ VoIP Assessment Tool to provide detailed network performance data across all locations and multi-vendor devices. The assessment helps to identify and analyse the root cause of any network issues and documents steps for resolution, ensuring an optimized IP network and smooth implementation and an optimised IP network. 

We will also assess arrange for the entire network infrastructure, including multi-vendor components, to identify potential security risks and recommend steps that can be taken to help create a secure communications network.  We can also assess the network to identify potential problems and make recommendations for achieving higher availability and minimal downtime in the event of an emergency or a disruption to the network.

All these IP Telephony services can be supplied and expertly integrate with your business system ensuring maximum communication efficiency. These integrated solutions give your communications system the powerful capabilities which your company needs to rise above the competition.