Avaya ACE – Agile Communications Environment
Avaya ACE™ provides you with the ability to communications-enable business applications and processes. This helps remove delay and speed completion of people-centric activities, ultimately helping you become more agile and competitive. ACE has been used for improved business continuity planning, reduce office space and mobile communications costs, and to respond more effectively to network problems.
You can realize the benefits of Avaya Agile Communication Environment™ (ACE) immediately through several packaged applications that offer high ROI and fast implementation. Some reduce communications costs and increase productivity for office-based or mobile users. Others reduce business downtime by improving team responsiveness during critical events. Avaya ACE™ also provides toolkits for development of custom communication-enabled applications up to 80% faster than traditional methods. These toolkits are open to IT and business application developers and include pre-written adapters for many communications systems. Together, Avaya ACE and Avaya Aura™ protect your company’s communications investments and create a platform for innovation.
Avaya Ace Features & Benefits
The Avaya communications-enablement strategy delivers rich, communications-enabled business processes (CEBP) and applications simply and rapidly that provide benefits such as:
Improved business agility
- Facilitates richer, event-driven communications that can be triggered automatically by business process workflows, contextual information and system alarms.
- Enables IT developers to build new communication-enabled applications in days instead of weeks by exposing audio/video call control, text-to-speech, conferencing and other communications capabilities as Web services.
- Dynamically reacts to changes in the business environment.
- Equips businesses for long-term competitive advantage.
- Enables employees to work anywhere and remain tightly connected to the business.
Reduced costs
- Offers high ROI packaged applications that can reduce real-estate expenses, calling charges for mobile users, and costs associated with critical events such as inventory shortages or downtime.
- Protects infrastructure investments by integrating existing multi-vendor PBX, video, and UC systems with business applications.
Increased productivity
- Creates a consistent user experience across multi-vendor network communications infrastructure.
- Allows users to connect and communicate easily with the right people from within the context of a business application or process.
- Adds integrated communication capabilities to your existing Microsoft Office Communications Server and/or IBM® Lotus® Sametime® environment.
Improved customer service
- Improves customer and supplier relationships.
- Brings goods and services to the market faster.
- Reduces errors and mistakes.
- Integrates multi-vendor communications systems with leading vendors’ SOA frameworks, CRM software and other business applications.
Download the Avaya ACE brochure
Understand how Avaya ACE can vastly improve your business communication needs by watching the Avaya ACE video