Avaya Aura Messaging
Avaya Aura Messaging delivers numerous end user features to help improve productivity. Users get a web-based portal to
manage items such as personal info, passwords, and message playback options. And from this same portal, users can configure their “Reach Me” and “Notify Me” settings such that they have complete control over their reachability.
The current release supports the Octel Aria features and Telephony User Interface or TUI for message access but also allows access to voice message with IMAP email clients such as Microsoft Outlook. A client-less toolbar is available for manipulation of voicemail messages in Microsoft Outlook. Text conversion converts voicemail to text.
A major differentiator for Avaya Aura Messaging is with its system features. The solution gives you the flexibility as to where messages are stored including options for using a standalone message store and integration with email systems in the next release along with support for multiple message stores.
In terms of deployment options, you can choose between a single server configuration and a front end/back end configuration where the application and message store are on separate servers. Various options are also available for a distributed or centralized model.
The solution offers multiple levels of redundancy ensuring high availability for the application. N+1 redundancy is available for the application and in a future release for the message store. Local survivability ensures that the application will continue to function even when access to the message store is lost. Geographic redundancy is also supported for the application and in a future release, for the message store.
With regards to scale, a single server solution is available to support up to 6,000 users and multiple servers can be used to meet most customer demands.
The solution is SIP based and interoperates with Communication Manager, Session Manager, and Session Enablement Services with CS 1000 interoperability pending. Additionally, interoperability with a wide range of 3rd party PBX systems is available via SIP gateways.
For hardware, the solution operates on the S8800 server with System Platform and is available in 2 flavors: a standard messaging server and a high storage capacity messaging server.
End User Features
- Unified Messaging: gives you integration of voice messages where users can view all messages at once and who sent them. Listen to or read your messages from email, deskphone or cell.
- Speech Auto Attendant: allows callers to say a name instead of entering an extension on the keypad
- Voice recognition: allows you to say names to address voicemail messages
- Reach me: provides call forwarding to up to three numbers, including a call screening option.
- Avaya one-X® Speech: integrates with solution to allow you to easily manage your messages with verbal directions
- Notify me: text message and email notification as well as outcalling
- Internet Message Access Protocol (IMAP): gives users easy access to messages
- Self administration: enables users to manage their options through a web portal
- Text conversion: Converts voicemail to text with delivery to your email inbox or smartphone – for faster at a glance access to messages
- Client-less Outlook toolbar: Eliminates PC software distribution and management.
System Features
- Flexible: The flexible architecture of Avaya Aura™ Messaging is designed to fit a wide range of customer environments: from centralized to decentralized and from unified (integrated with an existing email system and directory) to standalone (Avaya Message Store). The solution also has the ability to adapt over time as enterprise environments evolve in response to growth, centralization or increasing high availability/disaster recovery demands.
- Scalable: Avaya Aura™ Messaging is a scalable solution ranging from an easy-to-deploy single server (with application and storage roles combined on a single virtual machine) to a fully scalable front-end/back-end configuration with dedicated servers for the application and storage roles.
- Resilient: The Avaya Aura Messaging architecture provides a variety of high availability/disaster recovery options – ranging from an N+1 configuration for application servers, to locally survivable application servers that can stay fully operational with locally cached messages and greetings, to geographically redundant standby options for application servers.
- Back-End Integration: Avaya Aura™ Messaging supports a standalone message store as well as back-end integration of the message store into enterprise messaging systems to enable a fully unified messaging system.
Download the Avaya Aura Messaging Brochure
Download the One X Speech Brochure
Understand how Aura Messaging can vastly improve your business communication needs by watching the Avaya Aura Messaging video