OpenScape Business is Unify’s core unified communications solution for the SMB market. With more than 40,000 systems sold in the first two years, it is a well-proven solution that brings customers the latest in IP-based communications technology in a neat, cost-effective, all-in-one package.

The OpenScape Business model range with its many features and applications, provide many benefits and enable small and medium-sized organisations to enjoy the many features including functionality, cost-saving, and productivity benefits that IP telephony and unified communications can offer.

The convenience of an ‘all-in-one’ approach

Significantly, OpenScape Business comes with everything you’d expect from an enterprise-grade communications solution built-in and ready-to-go including telephony, messaging, conferencing, collaboration tools, and a contact centre. This ‘all-in-one’ approach eliminates the cost and complexity of building your own solution, whilst guaranteeing that all your applications will work together seamlessly.

Unify Business Phone System users enjoy the ease with which they can receive and transfer calls, manage voicemails, set-up conference calls, and view call journals and directories, while heavy telephony users will appreciate OpenScape Business’s array of productivity tools and labour saving functions.

Supporting ‘Anywhere Workers’

With OpenScape Business there are no boundaries to where your users can work. Whether they are in the office, at home, or on the move, your ‘anywhere workers’ can stay connected and still enjoy all the same familiar features they get on their office phones.

For example, mobile workers will be able to enjoy UC features from their smart phones and tablets, with the ability to join conferences, utilise presence, access; directories, favourites, voicemail, and call journals, regardless of their location. Home and remote workers can stay connected without the need for a VPN, and get all the same functionality and accessibility as if they were in the office.

OpenScape’s desk-sharing solution enables occasional office users to share a desk phone – users simply enter a PIN-code to download their personal phone settings.

Improved Efficiency

Easy to manage, OpenScape Business provides a web-based management interface, meaning system administrators can monitor performance and undertake common tasks, such as add or remove a user, view system status, and view licenses and software from any location. As a further aid, all OpenScape handsets can be pre-configured to ensure ‘plug-and-play’ functionality.

For more detailed technical information on Unify business telephone systems, contact Exchange Communications today.

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