Contact Centre

Nice Systems

Nice Systems is the leading provider of Performance Management solutions that enable organizations to turn customers' interactions into business intelligence to improve bottom-line business performance. Customers achieve a return on investment within 6-9 months by quickly pinpointing opportunities to improve customer satisfaction, increase productivity, reduce costs, and deliver customer insights throughout the enterprise for more informed decisions.

Witness Systems

Witness Systems is a leading global provider of workforce optimization software and services that provide enterprises with unprecedented visibility into customer service processes, workforce performance, and customer intelligence. The company's solutions play a strategic role in the customer interaction centers of Global 2000, small- and medium-sized businesses worldwide, as well as in IP Telephony and back office environments, and throughout the extended enterprise, including branch offices.