Inbound Call Management

Inbound is a telephony service for both geographic and non-geographic numbers that provides online access to a full range of call routing,Inboundcallmanagement monitoring and managing tools to empower any business with the perfect customer.

Available as Contact Point, Contact Path and Contact Pro, Gamma's Inbound services need no capital outlay, can be set up on the network in minutes for maximum operational flexibility, and are incredibly easy to use.

See our 3 minute overview video to take a look at the product.

Download the Inbound Call Management Brochure

Why Use Inbound Services?

Your business should be using inbound services if you're looking to:

  • Excel in customer service, for example by managing callers during busy hours or when the office is closed.
  • Create a local (01/02 number) or national (08/03 number) presence. Click here to find the number types that are suitable for your business. You can use Inbound on your existing numbers too.
  • Cater for business continuity in the event of the unplanned, such as flooding or snow, by instantly redirecting calls to another site.
  • Provide contact centre services such as call centres looking to professionally handle calls for multiple clients.
  • Record calls for compliance or training purposes and report on productivity.
  • Monitor advertising campaigns and report on the return on investment.

The Benefits of Inbound

  • Use with any number, anywhere, from any device – available on both geographic (01/02) and non-geographic (08/03) numbers and accessed through a secure user friendly website that can be accessed from any device.
  • Easy to use – the entire service is designed to be jargon free, intuitive, and enables you to become very productive, very quickly.
  • Immediate to set up – everything's online and directly feeds into Gamma's network giving the ability to instantly create or make changes to call plans, announcements and other features.
  • No capital outlay – no set up costs means that it can be funded out of operational spend, enabling quick decision making and implementation.

Please enquire today by contacting Managed Services at managedservices@exchangecommunications.co.uk or by calling 0800 008 7400