Call Recording - recordX
Every one of the estimated three million companies in the UK has a good reason to record their telephone calls. With the telephone remaining the most popular and preferred method of customer contact, the opportunities offered for increased business profitability by the implementation of call recording are endless.
For example, areas that benefit from call recording include: improved sales and customer service techniques, more focused marketing campaigns, better records of verbal contracts or compliance with regulatory requirements.
Providing excellent customer service is paramount not only to business success but perhaps even survival.
Protecting your business by having the ability to demonstrate 'who said what' in a dispute may be critical and will save you time and money in the long run.
It is the best way to train & coach staff on how to handle telephone calls effectively.
Record your telephone calls to avoid the problems associated with inaccurate order taking lost delivery details or disputes about prices.
Recording a telephone call can have a dramatic impact on the success of your business in almost every area of your telesales and marketing activities.
Effective 14 November 2011, the FSA has removed the exemption from mobile phone recording as part of PS10/17. We also have a range of mobile call recording solutions that will enable you to comply with the new legislation.
We have partnered with Oak Telecom to bring you a call recording solution - recordX
recordX meets all your needs. Whether you need to capture and retrieve calls with the minimum of fuss for regulatory compliance or for business improvement through higher levels of customer satisfaction. It works with all technologies - ISDN, SIP and VoIP - in whatever combination you have chosen for your business and includes high level encryption.
Resolve Disputes
Find calls quickly and email an extract of the call to your client to confirm contract details
Demonstrate Compliance
For many organisations it is necessary to show that FSA rules have been followed
Monitor Quality
Review calls to ensure that all clients have been dealt with professionally at all times
Improve Performance
Work with staff to develop their telephone and telesales techniques
Share
Share conference calls and online meetings with business colleagues
To find out more about recordX download the Call Recording Brochure