By now, you will have heard that the Avaya INDeX system you currently have in place is reaching the end of its life and is being superseded by newer platforms. We understand you may be concerned about the impact of these changes on your communications infrastructure and your business.

No need to panic
We appreciate that INDeX is still a stable and reliable platform and you may feel that “if it ain’t broke, don't fix it?”. INDeX will continue to be supported for the next two years, although software can no longer be purchased and hardware will be increasingly difficult to source. This means that future upgrades and ongoing maintenance and support will become increasingly costly and difficult to provide.

If your requirements are likely to grow or become more sophisticated, our recommended solution is Communication Manager, a fully-supported next generation telephony platform from Avaya that offers advanced functionality and scalability to take your business to the next level.

What happens next?
Whether you opt for full or gradual migration, we are committed to helping you every step of the way to ensure a smooth transition. We know that one size doesn’t fit all, so we’ll be in touch shortly to tell you about our range of offers, designed to suit your budget and your needs.

In the meantime, if you want to find out more about your options or would like some help in making an informed decision about your future communications needs, please click or call 0870 085 5000.

We look forward to discussing your options.