Maintenance

We offer a comprehensive range of maintenance services to support your new system and provide you with the peace of mind that your communications will be available at all times.

Service Centre

Exchange Communications Ltd are proud to be one of the few Telephony companies with an ISO: 9001 accreditation for maintenance and customer service. Exchange Communications Ltd continues to invest in providing an industry leading service desk to manage all aspects of the support service offered. Our Service Desk is manned 24 hours a day, 365 days a year, by experienced staff allowing you to log problems at any time and receive updates to any logged issues.

As part of our commitment to our ISO:9001 accreditation and to our client base, Exchange Communications Ltd hold hundreds of thousands of pounds worth of stock in our warehouse, giving our service personnel the ability to complete any service issue very quickly with our “off the shelf” capabilities.

At Exchange communications the service levels are tailored to the requirements of each individual customer, ensuring that the client has the very best support and very limited down time.
The Service Desk can also manage such routine tasks as checking and monitoring Backup systems, and basic user account maintenance if required.

The service desk is very proud to announce that over the last 10 years Exchange Communications Ltd have never fallen below a 95% target in completing customers SLA`s (service level agreements) thus ensuring that our clients systems are functional and continuing to do business as quickly as possible. Exchange Communications Ltd have also been awarded Avaya`s highest level of customer service support.  “We believe none of our competitors can offer a more comprehensive support service”

Site Sureys

At Exchange Communications Ltd we believe that it is very important that a site survey be performed by the project manager or the senior engineer in charge of the project.

The main purpose of a site survey is to prevent surprises and limit the risk of unforeseen costs or implementation problems ensuring the smooth running of the client’s project.

As part of our ongoing commitment to our clients all site surveys are free of charge and are not included in any customer proposals.

Need advice now?

Contact us on 0870 085 5000 or email us if you have initial questions, or would like to arrange to meet with one of our Telecommunications Consultants.