Exchange keeps NHS connected with landmark contract win

Exchange Communications, leaders in cloud transformation, have secured a major five-year public sector contract with Oxford Health NHS Foundation Trust.

The firm has combined with partners BT and Avaya to deliver innovative cloud-based telephony solution ACS Select, transforming the point of contact experience for staff and patients.

The bespoke new cloud system will be used by 3000 front-line NHS staff in non-acute hospitals, clinics, GP practices, health centres and NHS offices across Oxfordshire, Buckinghamshire, Wiltshire and Somerset.

The new solution will significantly improve patients’ phone experience, reduce costs and enhance system reliability, while also lowering the Trust’s carbon footprint.

It will take effect across an initial 63 sites, with the first phase of the project earmarked for completion in the summer.

Tom Sime, CEO of Exchange Communications, said: “This project will greatly enhance Oxford Health NHS Foundation Trust’s ability to interact efficiently with its patients.

“The solution we are putting in place offers a unified communications and contact centre service that’s flexible and customisable and offers simple migration to the cloud.

“We’re delighted to have been successful and awarded this contract – delivering it not only for the Trust and its teams, but patients across the counties.”

Mark Walker, Head of IT of Oxford Health NHS Foundation Trust said: “Our decision to work with Exchange Communications should see our point of contact experience transformed across our multi-site locations.

“Not only will Exchange help us bolster our telephony capabilities, but the Trust will make important cost and carbon efficiencies as a result. We look forward to the completion of the first phase of works this summer.”

Exchange Communications is one of the leading and most successful independent connectivity companies in the UK.

Oxford Health NHS Foundation Trust provides physical, mental health and social care for people across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

For more information on how Exchange Communications can help transform your business, call us today on 0800 008 7600 or visit www.exchangecommunications.co.uk