Experian – An Exchange Communications Case Study #ProblemSolved

The Customer

Experian is a leading global information company who for more than 125 years, have helped people and businesses to prosper and communities to flourish.

The Challenge

Experian had varying types of equipment across all sites and were looking to introduce a telephony solution that provided continuity and delivered real-time results and manageability.


Exchange Communications were the existing supplier for Experian, when they went to global tender to supply and support a telephony solution for their worldwide requirements, which we successfully won.

Exchange Communications implemented an Avaya solution which provided administrators with the ability to manage real-time, standards-based, multi-vendor Unified Communications applications environments that deliver reliability, scalability, manageability, and quality.

Key Results / Benefits

Exchange Communications successfully implemented the Avaya solution. This has allowed Experian to operate seamlessly across all sites globally.

Additional benefits for Experian from the new system are:

  • Centralisation, a single administration vehicle for the enterprise and single point of management for logging, call tracing for debugging, and alarming.
  • Effective cost management, streamlined working processes in Experian’s call centre, making them more productive, responsive, and collaborative regardless of where their employees are working.
  • Improved technology, by creating a telephony enterprise solution with a single point of administration.
  • Reduced footprint, centralisation of applications, trunks, and media resources offers efficiencies of scale that reduce the footprint and power consumption of the solution.

For more information on how Exchange Communications can help transform your customer experience, call us today on 0800 008 7600 or visit www.exchangecommunications.co.uk

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