Archive of: July, 2018

  • Delivering a memorable customer service

    It costs businesses five times as much to win a new customer than to keep a current one. But customers are not loyal by nature and research shows that emotion influences purchase decisions, six times more than rationale.

  • On-Hold Music - is your business getting it right or wrong?

    For businesses on-hold music can either be a positive or negative experience for customers, depending on the chosen type of music.

  • The impact of a missed call on your business

    In business, first impressions are everything. If your customers cannot reach your company, they’re not going to fight an uphill battle. Instead, they’ll go to a business where customer service is centric to methodology. Lost calls equal missed business opportunities.

  • Trade In Your Phones & Trade Up Your Desktop Experience

    For a limited time, Avaya’s newest smart desktop devices are available at a significant price discount with the trade-in of your existing phones. Avaya research indicates these devices will increase productivity and job satisfaction, improve customer service, and drive more team collaboration.

  • When online customer service goes wrong

    Customers and the service that businesses provide are fundamental in ensuring in ensuring long-term relationships and the success of any business.

  • Technology key to keeping employees happy

    Businesses that invest in the latest technologies are seen in a positive light by their employees, while organisations that lag behind with tech spread negativity throughout their workforce.