Helping your business maintain a competitve edge

Posted on 24th May 2018 in General

We know that the phone system is the lifeblood of your business. It is a direct way to ensure success. Without a clear, reliable telephone service, customers may find their way to another source, or even your competition. Can you afford for this to happen to your business?

Businesses investing in the latest and innovative technology are important but this alone doesn’t give you full guarantees. If not maintained properly even a trivial issue could impact

your business significantly including access to your employees, customers, suppliers and data. Having experienced support can ensure that if your system ever goes down, there’s a team of experts, familiar with your business set-up, who can get it working again.

When it comes to choosing the right telecom solution for your business there are a number of things to consider including:

How will I know what telephony system is right for my business?

The right answer is you won’t know with so many options available. We recommend that you discuss your business needs with a reputable telecoms provider, who will take the time to work with you to understand the needs of your business and give advice to the most suitable solution - before making a final decision.

By doing this will help you to avoid any unnecessary costs or choosing the wrong type of telecom solution, which could cause you further issues including poor customer service, potentially damaging your reputation and low staff morale.

All reputable business telecoms provider, like Exchange Communications will offer you a range of telecom solutions tailored to your business needs.

Are there low-cost telecom solutions available?

You can always purchase a low-cost telecom solution, which in the short-term may be a viable option, but what about long-term - will it fully meet the needs of your business? Was it the right and best option for your business?

When businesses think of telecoms - cost is usually at the forefront. Investing in the right system will only benefit your business in the long-term, so taking the time to ensure you choose a solution that is fit for purpose and will protect your investment in the future - is key.

Start with the basics - Avaya IP Office expands as your business grows, easily supporting more users and new capabilities. Never let a call go unanswered. Avaya IP Office capabilities range from simple voicemail to email to full office capabilities available on the go or at home.

Functionality at a cost - but how costly?

If you are looking at a telecoms solution with lots of functionality, don’t think straight away that is going to be costly!

With so many options available, all budgets can be worked towards to provide your business with the best telecoms solution and is fit for purpose. There are a number of factors that you need to take into consideration and may influence the cost of your preferred solution including, the type and quality of the telephone system you select in terms of fault tolerance and resilience etc.

It may be the case that a telephone system appears to be modestly priced and offering the capabilities your business needs. But if it is from an unknown manufacturer, then it may be too risky to choose that option.

Exchange Communications can arrange a meeting with one of our specialists, who will discuss with you, all of the best solutions available for your business.

Following this meeting, we will be able to recommend and build a bespoke solution that fully meets your business needs and budget.

Will my system grow as our business grows?

Exchange Communications offer a number of scalable solutions that enable highly effective engagement among staff and customers, helping you to keep staying ahead of your competition.

We have a range of products including telephony, unified communications, mobility, video, contact centres, and networking - all tailored to your bespoke needs and offer scalability to grow as your business grows.

Contact Exchange Communications today to discuss your telecoms requirements and how we can help your business on 0800 008 7600 or visit

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