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Exchange Communications currently have a vacancy for an Avaya IP Office Engineer and is on the lookout for exceptional talent to join our team - is that you? If so, get in touch and send us your CV!

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Vacancy Title: Avaya IP Office Engineer
Job Spec : Competitive Salary / Car / Fuel Card / Laptop & Mobile Phone provided

As an Avaya IP Office Engineer you will be responsible for co-ordinating, installing, testing and troubleshooting of Avaya IP Office solutions, ensuring the highest level of customer service for our clients.


  • 4 years’ experience installing and supporting Avaya IP Office systems.
  • (Not essential but any knowledge if Unify, Panasonic, Samsung or similar would be advantageous).
  • Ability to implement and support IP Office 500/Server Edition Platform – including One-X Portal, Voicemail Pro, IPOCC, ACCS and all associated applications.
  • A strong working knowledge of SIP trunks and SIP service providers.
  • Familiarity with Gamma SIP trunks and Horizon hosted VOIP service.
  • Knowledge of Xima Chronicall call logging software.
  • Excellent troubleshooting and diagnostics ability.
  • Avaya implementation qualifications ACSS/ACIS.
  • Ability to work independently as well as in teams.
  • A valid clean UK driving license.
  • Willingness to work flexibly including abroad, out-of-hours and weekends.
  • Desire to learn and improve through self-learning and attending manufacturer led training courses.
  • Clear communications ability and strong inter-personal skills in order to demonstrate verbally, via documentation and diagrams.
  • Ability to organise and dynamically prioritise a busy workload.


  • To carry out installations and maintenance work to customer telephony solution, ensuring everything done is with the customer as central focus.
  • Coordinating, installing, testing, and troubleshooting of Avaya IP solutions.
  • Ensuring high-quality customer service.
  • Providing support to a varied user community.
  • Updating documentation with site specific information.

To apply email your CV to:

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