Current Vacancies at Exchange Communications

Are you : ​​Curious?​​​

Then you might be just who we're looking for.

Join our team

Exchange Communications currently have a vacancy for an Avaya IP Office Engineer and is on the lookout for exceptional talent to join our team - is that you? If so, get in touch and send us your CV!


Exchange Communications takes personal data privacy very seriously, please take a moment to read and understand our Privacy Policy.


Strictly No Agencies, any submission of CV's without prior request from Exchange Communications Group Ltd, will
not be deemed as an introduction and therefore will not warrant an introduction fee.

Vacancy Title: Avaya IP Office Engineer
Job Spec : Competitive Salary / Car / Fuel Card / Laptop & Mobile Phone provided


As an Avaya IP Office Engineer you will be responsible for co-ordinating, installing, testing and troubleshooting of Avaya IP Office solutions, ensuring the highest level of customer service for our clients.


Requirements


  • 4 years’ experience installing and supporting Avaya IP Office systems.
  • (Not essential but any knowledge if Unify, Panasonic, Samsung or similar would be advantageous).
  • Ability to implement and support IP Office 500/Server Edition Platform – including One-X Portal, Voicemail Pro, IPOCC, ACCS and all associated applications.
  • A strong working knowledge of SIP trunks and SIP service providers.
  • Familiarity with Gamma SIP trunks and Horizon hosted VOIP service.
  • Knowledge of Xima Chronicall call logging software.
  • Excellent troubleshooting and diagnostics ability.
  • Avaya implementation qualifications ACSS/ACIS.
  • Ability to work independently as well as in teams.
  • A valid clean UK driving license.
  • Willingness to work flexibly including abroad, out-of-hours and weekends.
  • Desire to learn and improve through self-learning and attending manufacturer led training courses.
  • Clear communications ability and strong inter-personal skills in order to demonstrate verbally, via documentation and diagrams.
  • Ability to organise and dynamically prioritise a busy workload.


Responsibilities


  • To carry out installations and maintenance work to customer telephony solution, ensuring everything done is with the customer as central focus.
  • Coordinating, installing, testing, and troubleshooting of Avaya IP solutions.
  • Ensuring high-quality customer service.
  • Providing support to a varied user community.
  • Updating documentation with site specific information.



To apply email your CV to: recruitment@exchangecommunications.co.uk

Connect with us

Head Office
Exchange House
11-17 Kerr Street
Kirkintilloch
Glasgow
G66 1LF

Tel : 0808 164 2525

Aberdeen Office
3 Carden Terrace
Aberdeen
AB10 1US

Oxford Office
5 Chapel Mews
Bicester
Oxford
OX26 6BS

Subscribe for updates, alerts, offers and the very latest news.

Copyright © Exchange Communications Ltd 2019