Current Vacancies at Exchange Communications
Are you : Curious?
Then you might be just who we're looking for.
Join our team
Exchange Communications currently have a vacancy for a Service Desk Administrator - and are on the lookout for exceptional talent to join our team - is that you? If so, get in touch and send us your CV!
Strictly No Agencies, any submission of CV's without prior request from Exchange Communications Group Ltd, will
not be deemed as an introduction and therefore will not warrant an introduction fee.
Vacancy Title: Service Desk Administrator
As Service Desk Administrator you will have the ability to work both independently as well as work cohesively as part small team. You will be part of a team responsible for the first line helpdesk support to our business customers, assisting with hardware and software problems via phone and email. You will positively engage with the customer to gain detail to identify any issues and escalate
to the engineering team for resolve via a ticketing system. You will provide a friendly and proactive service to customers and conduct efficient handling of each query and advise customers of the solution.