Current Vacancies at Exchange Communications

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Exchange Communications currently have a vacancy for a Service Desk Administrator - and are on the lookout for exceptional talent to join our team - is that you? If so, get in touch and send us your CV! 

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Vacancy Title: Finance Manager

As Finance Manager, you will be responsible for the day to day accounting function of the business and finance team, ensuring all statutory, regulatory and financial reporting requirements are adhered to. The role holder will provide effective cost control and income/expenditure management, in addition to providing accurate and timely financial reporting to the Directors to enable the company’s leaders to make sound business decisions to meet the company’s objectives. The role will entail working closely with Directors on a daily basis to monitor the financial stability of a group of companies and ensure financial operational efficiency.


  • A recognised ICB (Level 3 / 4) qualification with significant post qualifying experience.
  • AAT / Accounting qualification advantageous.
  • Experience in Sage 50 Accounts, Microsoft Office and Salesforce essential.
  • Experience with group of companies advantageous.
  • Experience in Forex/currency planning to protect from currency fluctuation risk.
  • Competence in quarterly VAT postings and filing returns.
  • Competence in the management of purchase ledger function, supplier balances and payment scheduling / credit control.
  • Experience of staff management, training, appraisal and motivation with good interpersonal skills.
  • Experience of creating budgetary control systems and reporting at a senior level.
  • Exceptional analytical and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Able to manage, guide and lead the finance team to ensure appropriate financial processes are being used.
  • A solid understanding of financial statistics and accounting principles.
  • Working knowledge of all statutory legislation and regulations.
  • Proficiency in written and spoken English.


  • Manage the day to day accounting function for a group of companies, managing a small sales ledger / purchase ledger team / credit control team.
  • Oversee operations of the finance department, set goals and objectives, and design a framework for these to be met.
  • Preparing daily bank summary report, bank reconciliations and internet banking payments.
  • Work closely with Service Desk, Sales and Project Managers to ensure timely billing of all customers invoices and ensure payment plans are adhered to protect job profitability.
  • Own the working document for cost / margin analysis on projects, liaising with Project Managers and Contract Manager to produce accurate payment plans, costs and profit on projects for Directors.
  • Minimise fraud risk by approving any change in supplier bank account details, attend bank security seminars.
  • Conduct reviews and evaluations for cost-reduction opportunities.
  • Prepare/review journal entries, accounts receivable ageing and account reconciliations.
  • Prepare quarterly VAT postings and filing reports for different entities.
  • Oversight, review and responsibility of regular bank reconciliations to trial balance.
  • Oversight, review and responsibility for nominal ledger postings.
  • Reconciliation of group loan balances.
  • Month end trial balance review.
  • Oversight of EC Sales postings and filing of each monthly EC Sales return.
  • Ensure company insurances are current.
  • Coordination and preparation of monthly financial information to be supplied to the external accountant, within the agreed timeline.
  • Liaise with auditors and external accountants to ensure appropriate monitoring of company finances is maintained and provide management account information as required for year-end reporting, within the agreed timeline.
  • FCA annual process sheet submission.


  • Commercial and business aware.
  • Strategic agility.
  • High numeracy and sound technical skills.
  • Good time management skills and ability to prioritise.
  • Problem solving skills and initiative.
  • Analytical approach to work.
  • Commitment to excellence.
  • Ability to handle confidential information.
  • Team player.
  • Computer literacy.
  • Excellent Communication.

To apply email your CV to:

Vacancy Title: Service Desk Administrator

As Service Desk Administrator you will have the ability to work both independently as well as work cohesively as part small team.  You will be part of a team responsible for the first line helpdesk support to our business customers, assisting with hardware and software problems via phone and email. You will positively engage with the customer to gain detail to identify any issues and escalate

to the engineering team for resolve via a ticketing system. You will provide a friendly and proactive service to customers and conduct efficient handling of each query and advise customers of the solution.


  • Minimum of 3 years’ experience in an B2B administrator role.
  • Salesforce experience essential.
  • SAGE experience advantageous.
  • Attention to detail and accuracy.
  • Experience of handling queries and advising customers of required support.
  • Ability to handle system support activities.
  • Provide excellent customer experiences.
  • Resolving support issues in a prompt and professional manner.


  • First point of support contact for both existing business customers, handling incoming calls and emails.
  • Providing a friendly and proactive service to customers.
  • To log all calls and resolutions via the helpdesk logging system
  • Escalate jobs to the engineering team via the ticketing system.
  • Liaise with other internal departments in relation to all aspects of Service Desk requirements to ensure best solution, consistent with the customer support contract.
  • As and when required liaise with business suppliers, ordering hardware / software as and when authorised.
  • Daily administration for the engineering team’s schedules.
  • Booking and arranging site visits for faults, surveys and maintenance testing.
  • Ensure replacement equipment returns to suppliers.


  • Ability to handle confidential information.
  • Ability to multi-task and prioritise.
  • Troubleshooting / problem-solving skills.
  • Interpersonal skills.
  • Team player.
  • Excellent communication.
  • Excellent planning & time management.
  • Computer literacy.
  • Ability to meet deadlines.

To apply email your CV to:

Connect with us

Head Office
Exchange House
11-17 Kerr Street
G66 1LF

Tel : 0808 164 2525

Aberdeen Office
3 Carden Terrace
AB10 1US

Oxford Office
5 Chapel Mews
OX26 6BS

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