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Enghouse Contact Centre and Customer Service Solutions

Enghouse Interactive is a leading expert in customer communications. The contact centre is at the heart of your business, which provides opportunities to differentiate your company’s service, as well as gain feedback and build customer loyalty. With increased demands from customers, companies require a communications platform that’s agile enough to quickly and efficiently respond to customers from any channel, at any time; connecting them to your business rules, while providing actionable intelligence to drive ongoing improvement. The unique omni-channel contact centre solutions offer choice and flexibility. They are also scalable in deployment, size, complexity and integration to ensure successful and effortless customer interaction, whatever your budget.

There are a number of on premise and cloud options available:


On Premise. A highly cost-effective solution to extend UC with call centre functionality. The Ideal option for helpdesks looking to reduce costs and leverage Unified Communications.

Benefits include:

  • Gives helpdesk managers the tools and information they need to improve response times, control costs and proactively manage their team’s performance.
  • Queue and distribute calls and emails to the most appropriately skilled person, and automatically display customer records in your applications to reduce handling time.
  • Priority routing ensures that your most important customers and tasks get attended to first.


Cloud/Hybrid/On Premise. A wizard-driven solution that is easy to use and is rapidly deployed. This is ideal for mid-size organizations looking for an out-the-box, cost-effective all-in-one multimedia contact centre.

Benefits include:

  • Answer more calls in less time, increasing productivity.
  • Reduce agent attrition by providing the tools they need to achieve targets, reducing stress.
  • Optimise staff resources through comprehensive reporting and automation.


Cloud/Hybrid/On Premise. An Enterprise-level solution with extensive integration and resilience, this is perfect for organisations requiring advanced capabilities and customisation that is highly available and can be used within distributed environments.

Benefits include:

  • 360 degree view of the customer delivers first time resolution.
  • Provide personalized service, no matter which contact channel a customer prefers.
  • Improve productivity and efficiency through real-time and historical intelligence.


Cloud. This allows you to create your own cloud contact centre offering from one platform and is suited to service providers and shared service centres, looking for a complete multi-tenant contact centre solution that is highly scalable with shared architecture.

Benefits include:

  • Reliability and scalability to serve the mission critical needs of clients.
  • Efficient resource utilisation for cost-effective operation.
  • Rich feature sets that end-users require and expect.

Contact Exchange Communications to find out more.

Reliability and scalability to serve the mission critical needs of clients

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