Customer Excellence

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At Exchange Communications we don’t just supply products, we provide first class customer care.

We pride ourselves on the long-term partnerships that we build with our clients and the maintenance support services that we provide for every step of your business’ journey.

Our team of telecommunications experts will provide you with the technical support you require. They work closely alongside our engineers and partner companies to ensure any issues are resolved as quickly as possible and every task is given a clear timetable for resolution.

We have a dedicated Service Desk team on call 24/7 who have the knowledge and experience to support you with all of your telecommunications challenges. And, most of our technicians bring their passports to work in case they are called on to help a client overseas.

We work in partnership with the best quality service providers and are the only company in the UK and Europe to be accredited with the Avaya Edge Diamond Partner status with Service Expert and Customer Excellence accreditations.

Avaya is a global leader in enterprise communications systems and we partner with them to provide support with the full Avaya suite of solutions.

We have been BSI EN ISO 9001: 2008 approved since 1990, and have implemented a Quality Management System in our business, ensuring that every aspect of our service is provided to the highest standard.

Over the last 27 years, we have built a technical team whose knowledge and expertise is respected throughout the telecommunications industry and we are proud to say we have never failed to provide a solution.

Call us to discuss your business needs and see how we can help you.