Service Levels

Exclusive Telephone Line offer from Exchange Communications Click here

Maintenance Support Services – Plans

The service support plans we offer include a number of elements and below outlines each that are used to build a bespoke plan. The flexibility of this approach ensures that each and every requirement of the customer and tailored specifically to their business.

Long-term Partnerships

Choosing Exchange Communications as your preferred communications systems provider, is just the start of a long-term partnership.

The primary objective of our partnership is to maintain your communications systems to their optimal performance level, and to help your business provide a first-class service to your customers and staff.

To achieve this our aim is to clearly understand your business goals, the needs of your staff and the special demands of your customers. By investing this time, it enables us to design and tailor build a support maintenance contract that best reflects the needs of your business.

Flexible approach to support

We will provide flexible maintenance support packages that are created to reflect the specific business requirements of our customers.

Maintenance Support Plans

Exchange Communications offer four levels of maintenance support plans which scope the operational hours within which the response is required to be delivered including:

1. Bronze level
2. Silver level
3. Gold level
4. Platinum level

We will handle all of your communication requirements, from complex multi-site and call centre configurations and networked communication solutions, to installation, commissioning and staff/administrator training – giving you complete confidence and knowledge, that you’re in ‘safe hands’ with Exchange Communications.