What our customers think

Exclusive Telephone Line offer from Exchange Communications Click here

Hear what our customers’ say about us

We have lots of customers of all shapes and sizes, including both public and private sector organisations.

Our customers trust us to deliver a range of communications and collaboration services that are critical to their productivity and competitiveness.

Read our customers’ thoughts below , to find out what they say about us in their own words:

Jacqui Steele (Ayrshire College) – “Exchange has provided us with exceptional service over the years and we have formed a long-standing partnership. The level of customer service and innovative solutions offered by Exchange has stayed at a consistently high standard.”

“The staff are excellent and have a real understanding of the college’s requirements and we find are always a pleasure to deal with.”

Garry Gibson (Cooper Bros Ltd) – “We see Exchange as a partner company and with over 20 years of trading we have and will continue to have an excellent working relationship.”

Tracey Beveridge (Wings Travel) – “The service we have received since switching to Exchange Communications has been exceptional. They have taken the time to really understand our business and have helped us to implement valuable technology solutions sometimes with very limited timescales. The staff are very professional and knowledgeable and I would have no hesitation recommending them to other companies.”

Clare McGuinness (Consilium Chartered Accountants) – “The management team at Consilium Chartered Accountants have dealt with Tom Sime and his team at Exchange Communications for over 20 years. Exchange Communications installed, maintains and manages our telecom systems in four different offices during that period.”

“A reliable telecom and communication system is crucial to the successful operation of a busy Chartered Accountancy firm and we are delighted to have Exchange Communications ensuring our telecom and communication systems operate efficiently. Tom and his team are experienced, knowledgeable, offer a personal service.”

Peter Whelan (Gillespie Macandrew LLP) – “When dealing with a supplier we expect them to offer a proactive and first class customer care service. Exchange communications provide our business with that. The technical knowledge and speedy customer support has led to a strong partnership and their staff are friendly and always eager to help. It’s always a pleasure dealing with Exchange Communications.”

Gareth Archibald (St Columbus School) – “I have found them to be reliable friendly and have given us excellent customer service” “They Listened to our needs and responded to them perfectly, not trying to oversell what was required.”

Exchange Communications took over the maintenance of our 2 IP Office 500 V2 controllers and as part of that implemented VOIP on one of the Controllers, the process went smoothly and we are very happy with their performance.”

Caroline Donnelly (Coats PLC) – “We always get the same high quality of service and know who we are speaking to- if the service engineer whom we always deal with has become unavailable (e.g on holiday) I would expect the same service would be provided by another engineer.”

Erine Don (Crookston Medical Centre) – “no issues with Exchange Communications at all. Excellent service received from them.”

Jane Lea (CCL Logistics) – when asked on what if anything we could improve “ I don’t think they could!!!”

Maureen McCallum (Solutions Driven) – “Exchange Communications are always very helpful and are happy to communicate with our external IT providers if the issues are “server” related. I can’t think of any way to improve the service they provide. Fantastic Service. Nothing they can do to be improved!”

Mikey Bateman (Fergus and Glover) – “The engineers and the service desk have been brilliant, polite, helpful and efficient and more importantly extremely knowledgeable of what the system is capable of and how we wanted it to work.”

“We’re already seeing the benefits of the changes internally which is making our working environment much more efficient.”

“Thanks again for all your time in getting everything set up and arranged and I look forward to our continued working with Exchange Communications.”

To discuss your company’s requirements and how Exchange Communications can help, call us on 0800 008 7600 or visit www.exchangecommunications.co.uk