The Customer
Newcastle Airport is a multi-award-winning Airport and welcomes 5.5 million passengers (2025 figures) and provides vital connectivity for the North-East region to the world. Passengers can choose from over 80 direct destinations and more than 300 onward connections worldwide.
The Airport employs over 600 people and contributes nearly £1bn in GVA to the regional economy.
The Challenge
Newcastle Airport had a requirement for improved mobile network coverage across the airport, with the installation of 5G to be completed within small working windows.
Implementation
Exchange Communications delivered the latest in 5G multi-operational mobile network coverage connectivity across the airport.
The upgrade will significantly transform connectivity for the more than seven million passengers that pass-through Newcastle Airport per year, as well as staff and airline partners.
Key Results / Benefits
Exchange Communications successfully implemented the new connectivity which provides the following benefits
- Faster & Stronger 5G dedicated mobile phone coverage with faster mobile data speeds.
- 5G Reliable wireless connectivity
- Supports airport infrastructure and range of services including from contactless check-in to digital passport controls – if required.
- Better call quality in departure, arrival and across the airport terminal.
Quotes
Tom Sime, CEO at Exchange Communications, said: “We were delighted to work with Newcastle International Airport which serves the people of the North-East and beyond.
“Not only will this project enhance connectivity, resulting in faster connections and quicker streaming for passengers but it will also help to enhance the technology working behind the scenes to ensure the smooth and efficient running of the airport.
“It will also future-proof the site enabling it for smart building technologies and IOT.”