The Customer
The International Convention Centre (ICC) is a major conference venue in Birmingham, hosting around 400 events a year and welcoming over 350,000 visitors from across the globe.
The Challenge
The installation was delivered working around the events taking place and system designed to be strategically positioned throughout the ICC to meet the capacity and coverage requirements of the building, providing optimum performance for users.
Implementation
Exchange Communications delivered the first in-class 4G multi-operator mobile network coverage connectivity throughout the ICC Birmingham.
The system will completely revolutionise how the world-class conference venue operates.
The new technology will provide faster and stronger 4G dedicated mobile phone coverage, with fast mobile data speeds and reliable wireless connectivity, as well as providing a path to a 5G network in the future.
Key Results / Benefits
Exchange Communications successfully implemented the new connectivity which provides the following benefits.
- Enhances visitor experience.
- Faster & Stronger 4G dedicated mobile phone coverage with faster mobile data speeds.
- 4G Reliable wireless connectivity.
- Supports tunnels emergency services.
- Better call quality throughout the tunnels.
- Future-proofed for a 5G network in the future.
Quotes
Tom Sime, CEO at Exchange Communications said: “We are delighted to have delivered this innovative solution for ICC Birmingham, who are keen to serve their customers to the highest standard.
“The new installation will make a huge difference to efficiency for those attending the venue, but also the staff within the centre.
“As ever, there was challenges with complicated projects like this, like working around the events happening in the building, but I’m pleased we delivered a first-in-class solution.”
Tony Williamson, NEC Group Operations Director, said: “We’re pleased to have worked with Exchange Communications to upgrade the ICC to 4G, enhancing connectivity, efficiency, and user experience for all that attend our events. As technology evolves, we remain committed to adopting innovations that drive progress.”