The Customer
Rugby Borough Council is the primary local authority for the borough of Rugby, in the heart of the English Midlands.
The Challenge
Rugby Borough Council had a requirement for the maintenance of their Avaya IP Office telephony solution to be taken over and helping it scale with the Council’s needs.
Implementation
Exchange Communications has maintained and provided resilience and ongoing support for the telephony solution.
Key Results / Benefits
Exchange Communications successfully implemented the new connectivity which provides the following benefits.
- Transforms the way Rugby Borough Council conduct business by offering a seamless engagement experience for both customers and employees.
- Redefined availability and security delivered through business communications applications on secure platforms that are as reliable and secure as traditional voice. High availability and security are about facilitating distributed IP technology to meet traditional voice expectations.
- Resilience capabilities, such as automatic fail-over, has helped prevent service disruption by enabling any site to function as a stand-alone system until network services are restored.
- Dedicated Account Management – providing a dedicated support.