The Customer
West One Shopping Centre, located in the heart of London’s West End, and welcomes 39.5 million visitors per year.
The Challenge
The shopping centre is predominantly underground and previously had no mobile network coverage and was installed within a small window of shopping hours.
Implementation
Exchange Communications delivered the first in-class 4G and 5G multi-operator mobile network coverage connectivity across the shopping centre.
This new, highly connected network will transform and support the efficiency of operations, as well as benefitting shoppers and retailers.
Key Results / Benefits
Exchange Communications successfully implemented the new connectivity which provides the following benefits.
- Faster & Stronger 4G and 5G dedicated mobile phone coverage with faster mobile data speeds.
- 4G and 5G Reliable wireless connectivity.
- Transform and support the efficiency of operations.
- Better call quality and internet speeds throughout the shopping centre.
- Enhances visitor experience.
Quote
Tom Sime, CEO of Exchange Communications, said: “West One Shopping Centre is a fantastic shopping destination with a great selection of retailers and welcomes millions of visitors per year. Its impressive footfall rivals some of the key shopping areas across the city, however, its underground location has previously meant that both shoppers and staff have had no mobile network coverage while in the building.
“It was a complex project as we had to fit the system within a small window of shopping hours but has resulted in dramatically improved mobile connectivity and has delivered excellent 4G and 5G services for all visitors and staff to enjoy.
“Not only does it mean that people can more easily use their phones in the building, but it will also aid the smooth running of technology used by retailers.
“Having active 5G installed at West One also means retailers can get the benefit of the internet of things and use smart technology to help inform how people shop and how they use the space. It’s a vital addition to West One and enables it for the future.