The Customer
Experian UK is a leading global information company who for more than 125 years, have helped people and businesses to prosper and communities to flourish.
The Challenge
Experian had varying types of equipment across all sites and were looking to introduce a telephony solution that provided continuity and delivered real-time results and manageability.
Implementation
Exchange Communications were the existing supplier for Experian UK, when they went to global tender to supply and support a telephony solution for their worldwide requirements, which we successfully won.
Exchange Communications implemented an Avaya solution which provided administrators with the ability to manage real-time, standards-based, multi-vendor Unified Communications applications environments that deliver reliability, scalability, manageability, and quality.
Key Results / Benefits
Exchange Communications successfully implemented the Avaya solution. This has allowed Experian UK to operate seamlessly across all sites globally.
Additional benefits for Experian UK from the new system are:
- Centralisation, a single administration vehicle for the enterprise and single point of management for logging, call tracing for debugging, and alarming.
- Effective cost management, streamlined working processes in Experian’s call centre, making them more productive, responsive, and collaborative regardless of where their employees are working.
- Improved technology, by creating a telephony enterprise solution with a single point of administration.
- Reduced footprint, centralisation of applications, trunks, and media resources offers efficiencies of scale that reduce the footprint and power consumption of the solution.