The Customer
National Library of Scotland, located in Edinburgh, looks after and shares Scotland’s cultural heritage. Teams work to manage and protect a vast collection that includes everything from ancient manuscripts to digital content. We make sure these items are well preserved, easy to access, and ready to be explored by everyone.
The Challenge
National Library of Scotland’s existing platform was being shut-off and needed a new cloud-based system that supported Microsoft Teams integration.
Implementation
Exchange Communications designed and implemented a bespoke Avaya One-Cloud Talk telephony solution which delivers continuous operation, create centralised services, connectivity and complete resiliency for the business.
Key Results / Benefits
Exchange Communications successfully implemented the new connectivity which provides the following benefits.
- Improved technology by creating a telephone enterprise solution with a single point of administration.
- Transforms the way National Library of Scotland conduct business by offering a seamless engagement experience for both customers and employees. Regardless of their locations, devices, or applications, users have telephony, messaging, conferencing, contact centre, video and unified communications.
- Redefined availability and security delivered through business communications applications on secure platforms that are as reliable and secure as traditional voice. High availability and security are about facilitating distributed IP technology to meet traditional voice expectations.
- Resilience capabilities, such as automatic fail-over, has helped prevent service disruption by enabling any site to function as a stand-alone system until network services are restored.