The Customer
Oxford Health NHS Foundation Trust provides physical, mental health and social care for people across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North-East Somerset.
The Challenge
Oxford Health want to significantly improve patients’ phone experience, reduce costs and enhance system reliability, while also lowering the Trust’s carbon footprint, across 63 sites.
Implementation
Exchange Communications will deliver innovative cloud-based telephony solution ACS Select, transforming the point of contact experience for staff and patients.
The bespoke new cloud system will be used by 3000 front-line NHS staff in non-acute hospitals, clinics, GP practices, health centres and NHS offices across Oxfordshire, Buckinghamshire, Wiltshire and Somerset.
Key Results / Benefits
Exchange Communications successfully implemented the Avaya solution. This has allowed Oxford Health NHS Trust Foundation to operate seamlessly across all sites.
Additional benefits for the Oxford Health NHS Trust Foundation from the new system are:
- Centralisation, a single administration vehicle for the enterprise and single point of management for logging, call tracing for debugging, and alarming.
- Effective cost management, streamlined working processes in the Trust’s call centre, making them more productive, responsive, and collaborative regardless of where their employees are working.
- Improved technology, by creating a telephony enterprise solution with a single point of administration.
- Reduced footprint, centralisation of applications, trunks, and media resources offers efficiencies of scale that reduce the footprint and power consumption of the solution.