Contact Centre Solutions

Standing out from the competition is a challenge faced by most companies. In today's highly connected market, this challenge is greater than ever with empowered customers expecting the best customer service experience from their service providers.

Today's customer is more interactive, collaborative, knowledgeable, and time sensitive than ever before. As you gain a deeper understanding of customer needs, your teams become more efficient and effective. Exchange Communications can deliver your contact centre solutions the way you need it: in the cloud—public, private, or hybrid—or on your premises.  Get faster results with our deep contact centre expertise, innovative solutions, and industry-recognised services that help you transform your organisation’s customer experience objectives into measurable results.

What'S BEST ?

Avaya Call Reporting (ACR)
vs Avaya Contact Centre Select (ACCS)

Organisations rely on their contact centre's more than ever to provide customer service and serve as the public face of the business. And in order to keep up with this new kind of “always-connected” customer, your business must embrace technology to deliver an unmatched customer experience.

Avaya Call Reporting (ACR) Features

  • Standard and customised reports
  • Customer Reports
  • Recording library
  • Real-time agent and agent dashboard
  • Visual call management

Avaya Contact Centre Select (ACSS) Features

  • Unified Agent Desktop
  • Simplified administration
  • Customer self-service
  • Skills-based routing
  • Workforce optimisation

What Next ?

Have a question or need more information?

We're here to help! Our team of specialist advisors are standing by to 
help and advise you.  We're all yours.

Connect with us

Head Office
Exchange House
11-17 Kerr Street
G66 1LF

Tel : 0808 164 2525

Oxford Office
5 Chapel Mews
OX26 6BS

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