BNY Mellon – An Exchange Communication Case Study #ProblemSolved

The Customer

BNY Mellon – is an investments company who provide investment management, investment services and wealth management that help institutions and individuals succeed in markets all over the world.

The Challenge

BNY Mellon had a requirement for an innovative and advanced telephony solution that fully integrated with their existing Nice call recording solution and Enghouse Proactive Customer Engagement platform.

This was to support multiple European locations including Cork, Dublin, Edinburgh, London, Woking, Luxembourg, Tokyo, Singapore and the USA and a ‘follow the sun’ operating model – and provide a highly secure and resilient solution with no single point of failure.


Exchange Communications delivered a duplex high availability core in Data Centre 1 and a duplex high availability failover in Data Centre 2. Both data centres were installed utilising the Avaya Aura virtualised appliance model and consolidated a centralised SIP trunking solution, load balanced across two data centres.

Key Results / Benefits

Exchange Communications successfully implemented the Avaya solution. This has allowed BNY Mellon to operate seamlessly across all sites.

Additional benefits for BNY Mellon from the new system are:

  • Flexible Appliance Virtualisation that enables customers to create a fit for purpose solution, consolidating applications and reducing the hardware footprint.
  • PSTN trunk call cost savings implemented by the centralised SIP trunking solution.
  • Reduced hardware costs, simpler maintenance and administration.
  • Underpinning this is the Avaya Aura CM platform, providing the core voice telephony with its class leading features and functionality and industry leading 99.999% availability (5×9’s reliability).

For more information on how Exchange Communications can help transform your business, call us today on 0800 008 7600 or visit

Leave a Comment